DIRECT EIGHT PRIVACY POLICY
 

1. Introduction

Direct Eight Australia Pty Ltd (“Direct Eight”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information.

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2. What Personal Information We Collect

We may collect and hold personal information that is reasonably necessary for our business activities, including:

• Identity details (name and, where required, date of birth or identification documents)

• Contact details (email, phone number, residential or business address)

• Business and company information

• Payment, billing, and financial details

• Employment and contractor information (e.g. resumes, qualifications, references)

• Site access and security information (e.g. CCTV footage, visitor logs, swipe access data)

• Website and digital data (e.g. IP address, cookies, analytics data)

• Any other information you provide to us

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3. How We Collect Personal Information

We collect personal information in a lawful and fair manner, including:

• Directly from you (via phone, email, website forms, or in person)

• Through contracts, service agreements, and onboarding processes

• During recruitment and employment processes

• From clients, property managers, or authorised representatives

• From publicly available sources where appropriate

Where reasonable and practicable, we collect personal information directly from you.

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4. Purpose of Collection

We collect, use, and hold personal information for purposes including:

• Providing commercial cleaning and facility management services

• Managing client relationships and contractual obligations

• Processing invoices, payments, and financial transactions

• Recruitment, employment, and contractor management

• Ensuring workplace health, safety, and regulatory compliance

• Managing site access, security, and operational requirements

• Responding to enquiries and providing customer support

• Improving our services, systems, and operational efficiency

• Complying with legal and regulatory obligations

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5. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym. However, in many cases, we may require identification to provide services or comply with legal obligations.

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6. Consequences of Not Providing Information

If you do not provide personal information requested, we may be unable to:

• Deliver services

• Enter into or fulfil contractual obligations

• Respond to enquiries

• Provide access to certain facilities or systems

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7. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for our operations, including to:

• Employees, contractors, and subcontractors

• Clients, property managers, and site representatives

• IT service providers, cloud platforms, and software providers

• Professional advisers (legal, accounting, insurance)

• Government authorities, regulators, or law enforcement agencies where required by law

We take reasonable steps to ensure third parties handle personal information in accordance with applicable privacy laws.

We do not sell, rent, or trade personal information.

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8. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that overseas recipients do not breach the Australian Privacy Principles or are subject to equivalent privacy protections.

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9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, including:

• Secure IT systems and restricted access controls

• Password protection and encryption where appropriate

• Physical security measures

• Staff training and confidentiality obligations

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10. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988 (Cth), including:

• Prompt investigation and containment

• Notification to affected individuals

• Notification to the Office of the Australian Information Commissioner (OAIC) where required

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11. Access and Correction

You have the right to request:

• Access to personal information we hold about you

• Correction of inaccurate, incomplete, or outdated information

We may require verification of your identity before processing such requests.

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12. Direct Marketing

We may use your personal information to send service updates or marketing communications where permitted by law.

You may opt out at any time by:

• Using the unsubscribe function in communications

• Contacting us directly

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13. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to:

• Improve website performance and functionality

• Understand user behaviour and preferences

• Enhance user experience

You can manage or disable cookies through your browser settings.

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14. Retention of Personal Information

We retain personal information only for as long as necessary to fulfil business, legal, and regulatory requirements.

When no longer required, personal information is securely destroyed or de-identified.

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15. Complaints

If you believe your privacy has been breached, you may contact us using the details below.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact:

Office of the Australian Information Commissioner (OAIC)
https://www.oaic.gov.au

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16. Contact Us

Direct Eight Australia Pty Ltd
Email: info@directeight.com.au
Phone: 03 9221 6211
Address: Level 27, 101 Collins Street, Melbourne VIC 3000

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17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements.

The latest version will always be published on our website.